Delivery & Shipping Policy

Thank you for choosing Toy World! We’re committed to making your shopping experience smooth and enjoyable from checkout to delivery. Please read our shipping policy below for full details about how your order will be processed and delivered.

1. Shipping Areas

Toy World currently delivers to all governorates across Egypt.

If you are unable to find your area during checkout, please feel free to contact us, and we’ll do our best to assist you.

2. Order Processing

All orders are prepared and processed within 1–2 business days after confirming the order or receiving payment.

Please note that during busy seasons, holidays, or special promotions, processing times may take a little longer than usual.

Business days exclude weekends and official public holidays.

3. Estimated Delivery Time

After your order has been processed, estimated delivery times are as follows:

• Cairo & Giza: 1–4 business days
• Other governorates: 3–5 business days

Please keep in mind that delivery times are approximate and may vary depending on the courier service, delivery location, weather conditions, or other unexpected circumstances.

4. Shipping Charges

Shipping costs are determined during checkout based on factors such as your delivery location and package weight.

5. Order Confirmation & Tracking

After your order has been shipped, you may receive a confirmation email on the inserted one during order checkout containing your order information and shipping confirmation.

In addition, one of our Toy World representatives may contact you to confirm the order and arrange delivery details if needed.

If you would like to check the status of your order at any time, you can contact us using your order number or use your order number and email to track your order through our website.

6. Correct Shipping Information

To avoid delays, please make sure all shipping information is entered accurately and completely, including:

• Full name and valid phone number
• Complete address details (street name, building number, apartment number, and nearby landmark if applicable)

Toy World is not responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete address details provided by the customer.

7. Failed Deliveries & Returned Orders

An order may be returned to Toy World if delivery cannot be completed due to reasons such as:

• The customer is not responding to calls or messages
• The customer is unavailable at the provided address
• Refusal to receive the order for reasons unrelated to the product itself

In such cases, additional shipping charges may apply if the customer requests re-delivery.

8. Contact Us

If you have any questions or need assistance regarding shipping or delivery, please contact Toy World through our customer support channels.

WhatsApp: +201070995663

Email: Marketing@toyworldeg.com