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Orders placed within Cairo are typically delivered within 2 to 6 working days. However, delivery time may be extended if the requested items are not available at the nearest branch.
Orders outside Cairo may require additional time depending on logistics and availability.
Due to high demand on certain products, orders may be received simultaneously through multiple channels, including physical stores, the website, and social media platforms. In some cases, stock may run out after ordering. If this occurs, customers will be offered suitable alternatives or a full refund will be processed immediately.
All prices are subject to change without prior notice. Toy World reserves the right to update product pricing at any time in accordance with market fluctuations and business requirements.
At Toy World, we highly value our customers and appreciate their cooperation. Our employees and management teams work under significant pressure to respond to inquiries and process orders efficiently.
Accordingly, any form of abusive language, offensive behavior, or disrespect toward our staff will not be tolerated under any circumstances.
Exchanges and refunds are only accepted in-store within 14 days of purchase. A valid receipt must be presented, and items must be returned in their original, unused condition.
Please refer to the nearest store.
The following items are not eligible for return or exchange once opened:
Refunds will always be issued using the original payment method used at the time of purchase.
Toy World provides multiple secure and reliable payment options depending on customer preference:
For cards issued in foreign currencies, your bank may apply conversion or foreign transaction fees. Toy World is not responsible for such charges.
All transactions are processed securely to ensure the protection of your financial and personal data.
Customers may be contacted by a Toy World representative for verification purposes related to payment details.
All payments are processed in Egyptian Pounds (EGP), unless otherwise agreed. Toy World accepts Visa and MasterCard debit and credit card payments online.
Customers are responsible for verifying all payment and order details before completing a transaction. Toy World is not liable for errors caused by incorrect data entry or technical issues beyond its control.
Toy World follows a structured returns system to ensure a smooth and fair process for customers.
When a return is approved, a refund will be issued equal to the purchase value through the original payment method, minus shipping costs, banking fees (for online or POS payments), and any additional direct expenses incurred in retrieving the product.
Any discounts applied at the time of purchase will also be deducted when calculating the refund value.
Returns will not be accepted if:
Shipping fees are non-refundable.
Toy World accepts returns only for items purchased directly from its stores or official channels, within 14 days of the purchase date. A valid receipt as a proof of purchase is required.
Customers are responsible for taking reasonable care of items until they are returned or collected.
Order cancellation is only possible within first 10 minutes from submitting your order. In such cases, only bank processing fees will be deducted from the refund amount.
If the order has already been shipped or transferred to the courier, the customer will bear all return-related costs, including any additional items, free gifts, or promotional items included with the order.
Refunds are issued strictly through the original payment method used.
Any disputes or legal claims arising from the use of this website shall be governed and interpreted in accordance with the laws of the Arab Republic of Egypt.
All payments made on our website are processed securely through authorized payment service providers.
By completing a purchase on Toyworldeg.com, the customer confirms that they have read, understood, and agreed to all applicable terms, conditions, and policies.
Toy World was founded in 2011 with a vision to create a fun and inspiring toy destination for families. Since then, the brand has grown across Egypt, offering a wide selection of new, exclusive, and educational toys and games. Today, Toy World continues to bring children a joyful shopping experience filled with quality toys, creativity, and play.
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